We Respect Your Privacy
DrumStory® respects the privacy of all our customers and business contacts, and is committed to safeguarding the personal information which you provide us. Also, DrumStory® is subject to the requirements of the National Privacy Principles which are contained in the Privacy Act 1988 (the Privacy Act).
- How is personal information collected?
- What personal information does DrumStory® collect, and why?
- Will personal information be given to anyone else?
- Security of personal information.
- Anonymous transactions.
- Non-customer information.
- Access and correction.
- Online privacy issues.
- Additional privacy information and how to contact DrumStory®.
How is personal information collected?
DrumStory® is a live entertainment theatrical production available to the public for entertainment viewing. In order to provide customers with a quality event scheduling service, DrumStory® offers customers the ability to book and/or purchase shows, performances, events and packages through three different sales channels.
- A national call centre provides a telephone sales service.
- In-person sales are available through organized and/schedule meetings.
- Online sales are available through their company website http://bookings.iconicperformances.com.au .
These sales channels reflect the different ways in which DrumStory® collects personal information about customers. Collection will occur at the time you make a booking and/or purchase, or when you register as a ICONIC PERFORMANCES member, through our website.
What personal information does DrumStory® collect, and why?
If you book and purchase a show/performance/event from ICONIC PERFORMANCE'S DrumStory® website, we need to collect personal information about you, including your name, address and telephone number. The main reason we need this information is so we can contact you in the case of an event cancellation or to notify change of event details or replacement of lost confirmation invoice. We may also need some of this information in order to process your payment (for example, if you pay by credit card online). Unless you tell us otherwise, ICONIC PERFORMANCES may use personal information about you for marketing and research purposes. You can let us know about this at any time - all you need to do is contact ICONIC PERFORMANCES if you no longer wish to receive marketing material.
Will personal information be given to anyone else?
Note that sometimes ICONIC PERFORMANCES and DrumStory® extracts information from our collected records to produce aggregated data. This aggregated data does not identify individuals. ICONIC PERFORMANCES and DrumStory® uses the aggregated data for research purposes and may share the data with third parties.
Security of personal information.
ICONIC PERFORMANCES and DrumStory® protects the personal information it collects in a secure database, in proprietary data format, which can only be read using proprietary tools. Data collected online is stored in a Microsoft SQL database, a protected, secure data centre that is unreachable by the Internet. ICONIC PERFORMANCES and DrumStory® employees are required, as a condition of their employment, to treat personal information held by ICONIC PERFORMANCES and DrumStory® as confidential, and to maintain the confidentiality of that personal information.
ICONIC PERFORMANCES and DrumStory® does not allow anonymous transactions. All transactions must include the necessary details required for the show/performance/event for confirmation of the show/performance/event.
Sometimes, ICONIC PERFORMANCES and DrumStory® needs to collect personal information about individuals who are not customers. This will usually arise where we collect the name and business contact details of a person who is enquiring about a ICONIC PERFORMANCES and DrumStory® show/performance/event or is interested, but not yet sure of the date to book the event. ICONIC PERFORMANCES�s and DrumStory's® policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.
Access and correction.
Under the Privacy Act, you have a right to seek access to information which ICONIC PERFORMANCES and DrumStory® holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. If you are an online customer, you are able to access or correct the personal information by logging onto our website. If you are not an online customer, you may access the information that ICONIC PERFORMANCES and DrumStory® has collected about you by placing your request in writing and sending it to us using the contact details as shown in our Contact Us page. Please include your phone number and enclose a copy of a form of identification such as a current driver's licence or passport with your request. ICONIC PERFORMANCES's and DrumStory® policy is to consider any requests for access or correction within 21 days of receipt.
Online privacy issues.
A. Online collection of personal and non-personal information
B. Provision of online customer data to venues and promoters
With your consent ICONIC PERFORMANCES and DrumStory® may pass your personal information on to venues and promoters of events to which you have purchased and/or booked, to keep you informed of future events. You will be asked at the time of booking if you would like to receive this information. You may change your preference at any time directly with the organisations (venues and promoters) which have obtained your information. If you do not have their details you may contact us directly.
C. Provision of online customer data to third parties (other than ICONIC PERFORMANCES and DrumStory® sponsors, associations, affiliations or entities)
If you consent to receiving ICONIC PERFORMANCES and DrumStory® special offers, ICONIC PERFORMANCES and DrumStory® may use your personal information to provide special offers from third parties with ICONIC PERFORMANCES and DrumStory® benefits (e.g. ICONIC PERFORMANCES and DrumStory® loyalty points). In these circumstances, ICONIC PERFORMANCES and DrumStory® may provide your data to a third party for the purpose of better understanding your needs and interests. Where special offers are sent to you, they will be sent by ICONIC PERFORMANCES and DrumStory® and may be co-branded with the third party. You may opt out from receiving ICONIC PERFORMANCES and DrumStory® special offers at any time by logging onto the ICONIC PERFORMANCES and DrumStory® web site and up-dating your personal details.
D. Secure Online Transactions
If you make a purchase through our website, we will process your credit card details (if applicable) securely over the Internet using an Australian Bank accredited Internet payment security system. With the combination of ICONIC PERFORMANCES.com.au's SecurePay SSL encryption at our website and a secure browser at your end, we take all measures to ensure that your credit card and anonymity are protected when you purchase online.
G. Links to other websites
Sometimes our website contains links to third party websites, for your convenience and information. When you access a non- ICONIC PERFORMANCES and DrumStory® website, please understand that ICONIC PERFORMANCES and DrumStory® is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
Additional privacy information and how to contact DrumStory®.